26. July 2018
ROTWILD Insights: Maximilian Jenschke
Although Maximilian Jenschke is only 26 years old, he has already been with ROTWILD for over ten years. He gained his first experience in the company during a student internship. This was followed by training as a bicycle mechanic with a master craftsman's examination. He is responsible for customer service and assembly of all ROTWILD bikes.
How would you describe your day-to-day work as an assembly and customer service manager?
My working day usually starts at half past six in the morning. The first thing I do is boot up the computer to work on e-mails, if I haven't already done so over my morning coffee at home. Then it's on to an exchange with my colleague Detlef, followed by daily tasks: Answering service inquiries, consulting with production on open orders, performing final inspections of the last assembly round, handling repairs of returned e-MTBs, and making phone calls to dealers, end customers, and suppliers. In addition to these recurring tasks, I also take care of quality controls at our external assembly location, dealer training and the creation of protocols and instructions for the assembly of our bikes.
Quality control is also one of Jenschke's daily tasks.
How big is the team in the workshop and in customer service, and which colleagues do you work closely with?
My team in production consists of three employees who have been implementing the production of our bikes for about three years. Here I work very closely with Fedor, who has everything very well under control with his three years of training.
Our service team consists of three people including me. We have divided up the tasks that arise quite well: Jürgen takes care of all repairs and our Porsche service. David takes care of the phone and the mails. I act as a kind of floater and support both of them when things get tight somewhere.
The constant exchange with colleagues in assembly is an important part of the daily routine.
What is the biggest challenge in your job?
Implementing the concerns of my employees, but above all those of our customers, in a timely manner.
And how do you manage to master that?
I am currently still working on a solution.
What qualifications should you have for your job at ROTWILD?
Nervousness and composure. We work in a very emotional industry. Added to this are the emotions of the customers when things go wrong. It's important not to take everything so seriously or even personally, and to always look for a solution objectively.
Direct contact with customers is also important.
Do you have any tips for someone who would also like to work in the bike industry?
Connections are everything, and with a lot of dedication, you can do anything.
About your personal bike preferences: Downhill or Uphill?
Quite clearly: Downhill!
Fully or Hardtail?
Always Fully.
E-bike or conventional?
E-bike only.
Your favorite bike from the ROTWILD range?
Clearly the R.X+ TRAIL ULTRA.
Why?
A cool bike for every area of use.
How many kilometers do you sit in the saddle per year?
Only about 300 kilometers. That is too little.
Do you have a favorite area for biking?
I am super happy to drive in the Bavarian Forest.
A bike for every application: the R.X+ TRAIL ULTRA